Rental Agreement for Our Serviced Accommodation

Welcome! We’re thrilled to have you with us. We kindly ask you to read through our house rules and terms to ensure a comfortable and enjoyable stay.

By booking with us, you agree to the following terms:

House Rules

• Respect the Property: Please care for the accommodation as if it were your own home. We’ve put great effort into making it a lovely space for you to enjoy.

• Cleanliness: Maintain a good level of cleanliness throughout your stay. This helps ensure a smooth and hassle-free checkout.

• Accidental Damage: If any accidental damage occurs, we will review the situation and determine whether a deduction from your deposit is required.

• Respect the Neibghours: While we want you to enjoy your stay, we kindly ask you to be mindful of noise, especially during nighttime and quiet hours, to ensure a peaceful environment for all guests.

• Parties are strictly prohibited and might result in an immediate termination of the stay and/or full deposit claim.

• Understanding the Rules: Please make sure to read and fully understand the house rules before settling in. If anything is unclear, don’t hesitate to ask for clarification.

Environmental Responsibility

We care deeply about the environment and invite our guests to join us in making small efforts to reduce waste. Here’s how you can help:

• Towels: Please fold unused towels and put them in the laundry bin next to the toilet. This will help save water and energy by reducing unnecessary laundry.

• Bedding: If your group doesn't need to use all the available beds, we encourage you to minimize our environmental impact by only using the beds you need. This simple gesture helps conserve water, energy, and detergent, reducing the frequency of linen washes and our carbon footprint.

• Energy Conservation: Please turn off appliances, heaters, fans, and lights when not in use. Every bit of saved energy makes a positive impact!

Pre-Authorization of Deposit

• Deposit Amount: A security deposit of £150 (or £350 if you opt for the premium deposit) will be pre-authorised on your payment method one hour after booking. This is not charged upfront but held in case of any incidents.

• Refund Process: Your deposit will be refunded three days after checkout after we inspect the property.

• Non-Payment: If the deposit is not paid within 2 days of check-in, the booking may be cancelled, and our cancellation and refund policy will apply.

• If the parking permit is lost, this will result in a £100 deduction from the deposit. If the front key is lost or/ PIN code is changed this will result in a £50 deduction from the deposit.

Use of media

• The property is equipped with multiple entertainment and media devices, please use them sensible and reasonably.

• While the PlayStation and the smart TV can run online streaming, please be advised that this property does not have a TV license; hence, live streaming is not permitted.

CCTV and Noise detectors

• The property has an external CCTV camera at the front entrance.

• The property has a noise detector to monitor noise levels inside. It does not record any voices.

Overstay and unlawful stay

•The property has a maximum occupancy of 6 people at all times. Overcrowding is prohibited and may result in eviction or deduction from the deposit.

• If a guest has overstayed, a deduction from the deposit may apply based on the length of the overstay. If it becomes impractical to prepare the place for the next guest, an additional nightly fee of £120 may be deducted.

• If a guest overstays for an additional night or engages in any anti-social behaviour and disorder (as defined by Nottingham City Council), they may be evicted by the police or a private security company. The guest agrees to pay any costs associated with the eviction.

Cancellation and Refund Policy

• Cancellations and refunds are based on the policy selected when you made your booking. However, cancellation is always subject to the successful payment of the £150 deposit.

Checkout Instructions

Before you head off, please:

1. Leave used towels in the laundry basket.

2. Turn off all appliances and fans.

3. Take your refrigerated goods or dispose of them properly.

4. Switch off all the lights.

5. Ensure you’ve packed all your belongings.

6. Return the key to the lockbox (or relevant location) and scramble the code if applicable.

Thank You! We hope you have a wonderful and eco-friendly stay. If you have any questions, feel free to reach out. Thank you for helping us keep the environment in mind!